A coronavirus update for Target’s guests & team. Including new store hours and dedicated shopping for vulnerable guests.
At Target, we’re committed to helping the families and communities we serve in good times and bad. We’ve already taken several steps to support our team and guests. We’re extending benefits to help team members take care of themselves and their families, conducting even more rigorous cleaning procedures in all of our facilities and providing additional support for Drive Up and Order Pickup services from our stores. And, we’ll continue to do all we can to help navigate these uncertain times. Read on to learn more about our ongoing efforts.
frequently asked questions
We updated our FAQs on March 23, 2020
our guest experience
What steps is Target taking to keep guests safe and healthy as they shop in the stores?
We’ve always taken pride in our clean and well-run stores, and we know this is more important than ever right now. Like many others, we’re taking guidance from the Centers for Disease Control and Prevention (CDC), which recommends regular cleaning as one of the most important preventive measures we can take. Health and safety is our first priority, and we’ve put a number of additional steps in place to protect them as they shop, including adding payroll hours to support more rigorous cleaning routines, including ensuring guest-facing surfaces like checklanes and touchscreens are cleaned at least every 30 minutes. We’ve also ceased food sampling in our stores out of an abundance of caution and temporarily closed our fitting rooms (however, guests may still use them, or a mother’s room, for nursing if requested).
Will Target have the items I need?
We know that many guests are stocking up on key essentials, and we’re working hard to accommodate this increased demand. To ensure as many guests as possible can find the items they need, we’ve taken measures such as:
- Coordinating stores, distribution centers and suppliers so that the things our guests need most – cleaning supplies, food, over-the-counter medicine and baby products—are fast-tracked through the supply chain and prioritized for re-stocking.
- Placing limits on products like hand sanitizer, toilet paper, disinfectant wipes, dry goods like soup and pasta, food like milk and eggs, bottled water and more. We’ll continue to make adjustments to limits as needed, and respectfully ask all guests to consider their immediate needs and purchase accordingly so more families can find the products they need.
- Working to fulfill online orders and staffing up services like Order Pickup and Drive Up. However, due to high demand, we are facing delays. We apologize for any inconvenience.
- Reducing hours and closing all stores by 9 p.m. daily to help us as we replenish and deeply clean our stores for our guests.
What fulfillment options are available at Target?
Target offers a variety of fulfilment options, and we’ve made a number of updates to accommodate increased demand and with the safety of our guests and team members in mind.
- We’ve staffed up in-demand same-day services like Drive Up and Order Pickup and made the confirmation process contactless by eliminating guest signatures on our handheld devices. Team members also will place Drive Up orders in the trunk or back seat of the car.
- We’re dedicating more spaces in our parking lots for Drive Up so we serve more guests.
- We are updating our website regularly with estimated fulfillment and shipping times, as well as Shipt delivery windows, so guests can plan accordingly.
- Shipt Shoppers are encouraged to complete deliveries by leaving items at guests’ doors.
Why are you making changes to your store hours?
Beginning March 18, all stores will close at 9 p.m. local time to allow even more time for teams to clean and restock store shelves
Also beginning March 18, we’re reserving the first hour of shopping every Wednesday for our most vulnerable guests, including those over 65 years old, pregnant women or those defined by the Centers for Disease Control and Prevention (CDC) as vulnerable or at-risk.
When and where can senior guests participate?
We’re reserving the first hour of shopping every Wednesday for our most vulnerable guests, including those over 65 years old, pregnant women or those defined by the Centers for Disease Control and Prevention (CDC) as vulnerable or at-risk.
What special precautions are you taking to ensure the stores are safe for these vulnerable guests?
We’ve implemented a number of steps to protect our guests and our team, such as adding payroll hours to support more rigorous cleaning routines. This includes ensuring guest-facing surfaces like checklanes and touchscreens are cleaned at least every 30 minutes.
Will item limits be enforced during this shopping event?
Target will maintain limits on select products and would ask guests to purchase only what they need so there’s enough supply to accommodate this increased demand.
Will you enforce an age minimum for this shopping event? If yes, how?
Target is reserving the first hour of shopping every Wednesday for our most vulnerable guests, including those over 65 years old, pregnant women or those defined by the Centers for Disease Control and Prevention (CDC) as vulnerable or at-risk. We are asking other guests to plan their shopping trips around this timeframe.
Are you encouraging your team members to stay home if they’re sick?
Yes. As always, the health and safety of our team remains a top priority. We’re asking team members to stay home if they are sick and providing resources to make that possible.
Will Target offer paid sick leave to team members if they contract the coronavirus (COVID-19) or are placed under quarantine?
As always, Target is committed to taking good care of our team members and their families, and we’re extending new benefits to help them during this time including:
- Quarantine pay—in the case of team members being placed under mandatory quarantine, we’ll provide them with 14 days of pay.
- Confirmed illness pay—if team members contract COVID-19, we’ll provide 100% of their pay for up to 14 days.
- We’ve also waived our absenteeism policy to support team members who may be unable to work because of school or daycare closures, or who stay home due to flu-like symptoms.
- We’ve expanded our back-up care benefit to all Target team members.
We’ll also continue to offer them our existing well-being benefits, including:
- Virtual medical visits, which are free and can help determine when it makes sense to see a doctor.
- Paid family leave for eligible team members.
- Our Team Member Giving Fund is available to support team members and their families if faced with unavoidable financial hardship.
- Team Member LifeResources is available 24/7 to all team members, dependents and any member of the household to help with a variety of issues.
Will Target offer additional family care support for team members?
Yes, all U.S. team members—that’s all U.S. exempt and non-exempt team members, including those at stores, distribution centers and HQ locations—are now eligible for access to free back-up care from our partner, Bright Horizons. During this limited time, the team member co-pay is being waived, and team members will have access to a full 25 days of care per team member, per dependent. It includes center-based and in-home care for children or adult and elder family members that live with you. This benefit is intended to be used when usual child or family care arrangements become temporarily unavailable.
What is Target’s work from home guidance for team members?
While our HQ buildings will remain open for those who need to come in, starting this week, anyone who is in a job that can be done remotely, is encouraged to work from home. We plan for this to continue until the end of April, and we will evaluate constantly and adjust if needed. This will decrease potential exposure to the virus and support social-distancing recommendations, while also allowing us to operate the business effectively for our guests.
How are you compensating your frontline team members during this time?
Our ability to meet guests needs during this unprecedented time would not be possible without our frontline team members. Beginning March 22 through at least May 2, frontline store and distribution center hourly full-time and part time team members will receive an additional $2 per hour temporary wage increase for each hour worked. Team members will earn between $240-$480 more on average during this time.
Will Target offer paid sick leave to team members who are most vulnerable to the coronavirus (COVID-19)?
Yes. To ensure the protection of their health and well-being, all team members – whether they work in stores, distribution centers or headquarters – who are 65 or older, considered among the most vulnerable by the CDC or are pregnant, now have the opportunity to take a fully-paid leave.
Have you increased hourly team member wages?
Yes. All hourly team members working in stores and distribution centers will receive a $2-per-hour wage increase through at least May 2, earning between $240 and $480 more on average during this timeframe.
How are you helping vulnerable team members?
U.S. team members at our stores, distribution centers and headquarters who are 65 or older, pregnant or defined by the CDC as high-risk can stop working for 30 days, if they prefer, and will continue to be paid.
How is Target supporting team members outside of work?
In addition to the expanded benefits and pay noted above, Target is donating $1 million to the Target Team Member Giving Fund – a fund established to support team members year-round – to help with the impact of COVID-19. Target will match an additional $1 million in contributions from fellow Team Members.
What is the Target Team Member Giving Fund, how does it work and how much can Team Members receive?
Created in 2018, the Team Member Giving Fund supports team members facing financial or personal hardship, such as natural disasters, house fires, serious illnesses, and other issues. Team members can receive up to $2,000 tax free to assist with their expenses. In 2019, we supported nearly 500 team members and we’ve seen a steady number of requests so far in 2020.
How is Target making sure its team can also get the products they need during this time?
At Target, we know that for our team to take care of our guests, they need to take care of themselves and their families. That’s why starting March 23, our store and distribution center team members will have the opportunity to shop for essentials one hour before stores open every Monday, Friday and Saturday. This is in addition to several actions we’ve taken to support our team during this critical time, including investing more than $300 million in increased wages, a new paid leave program, bonus payouts and relief fund contributions.
coronavirus (COVID-19) testing in select retail locations
In partnership with Walmart, Walgreens, CVS, Google and others, Target is working with the federal government to provide public access to additional coronavirus testing. We’re currently working with officials and task force partners to identify real estate that can serve as temporary testing locations, and will share more details as they are available. Up-to-date information about how Target is supporting our guests and team will be posted here.
At which store locations will you offer testing, how will it work and who is eligible?
We’re currently working with officials and task force partners to identify select Target real estate that can serve as temporary testing locations, and on the specific testing details. We’ll share up-to-date information as soon as it’s available.
How many testing kits will be available, and when?
We’re continuing to finalize details, including specific timing and the duration that temporary testing locations will be made available, and will share up-to-date information soon.
Who is leading Target’s response to coronavirus?
An internal task force is ensuring our company’s planning, preparedness and response actions are coordinated and aligned. In addition to our contacts at the Centers for Disease Control and Prevention and the U.S. Department of State, we have a variety of medical experts to provide us direct counsel and advice. This group is working swiftly and diligently to support our team and our guests.
What is Target doing to give back?
Target is committing $10 million to expand relief and assistance to team members and organizations helping respond to the coronavirus. The $10 million donation will support four areas: team members, local communities, national organizations and global response organizations.
How much money is going to each area?
The $10 million donation supports:
- Team Members: $1 million will be donated to the Target Team Member Giving Fund to help with the impact of this crisis on team members.
- Local Communities: $5 million will be donated to local and state community foundations supporting organizations addressing the greatest needs in their area, such as helping vulnerable and underrepresented populations.
- National Organizations: $3 million will support national partners assisting with response and recovery for affected communities.
- Global Response: $1 million will be given to organizations that are helping provide critical medical equipment and supplies to regions around the world.
What specific organizations are being supported by this donation?
From a local level, partners include foundations like the Seattle Foundation and the St. Paul & Minnesota Foundation. Nationally, we’ll be supporting organizations such as Feeding America, and globally, we’ll partner with organizations such as UNICEF.